Our Custom eLearning Development Process

What does it take to help people learn faster, perform better, and engage deeper?

CustomProcess Illustration

Learning happens best when learners can enjoy it and connect it back to the meaningful work that they do. Our process knits together context, storytelling, simulations, feedback, knowledge checks and actionable steps to craft a unique solution that’s tailored to engage and empower your learners.

01

Pre-sales discussion
Identify scope of work, timelines, pricing

deliverables
Statement of work
phase 1

Vision

Start with intention. The first step is to work with you to find your needs and pain points, so we can determine which learning solution will serve those needs best.

02

Detailed requirement, content and context analysis Stakeholder Interviews Project planning

deliverables
Instructional design document, Project Plan
phase 2

Content and
Context Analysis

Working collaboratively with in-house teams, subject experts and learners, we build out a high-level architecture of the learning solution.

03

Storyboarding of the content
Prototype discussion
Interactive elements
Look & feel

deliverables
Storyboards, Proof of 
concept / prototype
phase 3

Storyboarding &
Prototype Design

With the architecture approved, we bring the learning to life on paper first. We storyboard the content, design the interactions, and build a working prototype so you can see and shape the look, feel and flow before full development begins.

04

All assets built fully Alpha, beta and gold versions Accessibility and diversity checks

deliverables
Learning resources
phase 4

Learning Resources
Development

This is the part where it all comes together. Our team gets busy with multimedia creation, recording, and post-production as well as creating assignments, assets and eLearning modules. We build diversity, inclusion and accessibility into everything we do.

05

On-screen text, script, 
navigational elements translated
Voiceover and video
elements recorded
Building learning assets in 
required languages.

deliverables
Translated learning assets
phase 5

Translation & Localization

Need your content in multiple languages? Not a problem. We work with your translation team or bring in our trusted partners to localize on-screen text, scripts, voiceovers, and multimedia elements, and then build the localized experience ensuring multilingual accessibility.

06

Final signoff on all deliverables
Delivery of published and 
source files upon approval
LMS or web deployment support

deliverables
Handover Documents
phase 6

Hand-off

We finalize all deliverables and provide comprehensive support for LMS or web deployment. This includes detailed handover documents and training for your team to ensure a smooth transition and effective implementation.

07

Learning evaluation, Analytics to assess efficacy of solution and next steps
Bug fixes for 1 year post implementation

deliverables
Evaluation, Warranty
phase 7

Maintenance & Warranty

Our one-year warranty covers bug fixes and ongoing support to ensure your learning programs remain impactful. Additionally, our team can support ongoing maintenance of courses as needed.