OUR
PROCESS
Every organization is unique. Our approach begins by listening, asking questions and learning as much as we can about your organization and your needs. We partner with you and your team to deliver learning experiences that are immersive, relevant and results-oriented. We believe that learning happens best when learners can enjoy it and connect it back to the meaningful work that they do. Our process knits together context, storytelling, simulations, feedback, knowledge checks and actionable steps to craft a unique solution that’s tailored to engage and empower your learners.
Our standard process includes 2 revisions at the design and development stages to make sure you’re absolutely happy with what you get!
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Content and Context Analysis
The first step is to work with you to find your needs and pain points. Working collaboratively with in-house teams, we interview learners, experts and stakeholders to mutually determine the best approach. We also analyze any existing content and offer actionable recommendations, critiques, and platform suggestions. Don't know what you need? That's okay! We work with you and your team to find the best solution and map out a path for how to get there. Research, analysis and collaboration with your SMEs is what we do best, and we focus on determining what your audience needs and doesn't need to know to be successful.
Storyboarding and Prototype Design
After we've determined what you need, we come up with a storyboard that incorporates engaging content with established instructional design methods that have proven effective time and again. The content we design will be customized and unique to your audience and reflect the way they experience situations in their real environment. At this stage we also determine the look and feel of the content, basing it off of your brand so that learners won't feel like they've seen and done it all before. Once all of that is complete, we present you with a prototype for approval.
Multimedia and eLearning Asset Development
This is the part where it all comes together. After you approve the storyboard and prototype, we begin developing the actual content. This involves cutting-edge multimedia creation, recording, and post-production as well as creating assignments, assets and eLearning modules. We build diversity, inclusion and accessibility into everything we do, and you get to view and approve content every step of the way so there are no surprises at the end!
LMS Implementation and Translation
During this phase we work closely with your website/LMS administrator to conduct rigorous, multi-device testing. Translation in multiple languages can happen at this stage once the English module is fully approved.
Quality and User Acceptance Testing
The final approval testing is done by our clients and their users on the LMS to ensure everything is working as intended. This also includes testing for accessibility as needed. Once we're satisfied that everything works as expected, we hand the assets over to you.
Warranty
We work with your team to keep your training module updated, provide support for any bugs and fixes and conduct post-training reinforcement if necessary. All our work comes integrated with one year of warranty for any post-shipping errors. We aren't just a vendor...we're your partners, every step of the way!
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1
Content and Context Analysis
The first step is to work with you to find your needs and pain points. Working collaboratively with in-house teams, we interview learners, experts and stakeholders to mutually determine the best approach. We also analyze any existing content and offer actionable recommendations, critiques, and platform suggestions. Don't know what you need? That's okay! We work with you and your team to find the best solution and map out a path for how to get there. Research, analysis and collaboration with your SMEs is what we do best, and we focus on determining what your audience needs and doesn't need to know to be successful.
2
Storyboarding and Prototype Design
After we've determined what you need, we come up with a storyboard that incorporates engaging content with established instructional design methods that have proven effective time and again. The content we design will be customized and unique to your audience and reflect the way they experience situations in their real environment. At this stage we also determine the look and feel of the content, basing it off of your brand so that learners won't feel like they've seen and done it all before. Once all of that is complete, we present you with a prototype for approval.
3
Multimedia and eLearning Asset Development
This is the part where it all comes together. After you approve the storyboard and prototype, we begin developing the actual content. This involves cutting-edge multimedia creation, recording, and post-production as well as creating assignments, assets and eLearning modules. We build diversity, inclusion and accessibility into everything we do, and you get to view and approve content every step of the way so there are no surprises at the end!
4
LMS Implementation and Translation
During this phase we work closely with your website/LMS administrator to conduct rigorous, multi-device testing. Translation in multiple languages can happen at this stage once the English module is fully approved.
5
Quality and User Acceptance Testing
The final approval testing is done by our clients and their users on the LMS to ensure everything is working as intended. This also includes testing for accessibility as needed. Once we're satisfied that everything works as expected, we hand the assets over to you.
6
Warranty
We work with your team to keep your training module updated, provide support for any bugs and fixes and conduct post-training reinforcement if necessary. All our work comes integrated with one year of warranty for any post-shipping errors. We aren't just a vendor...we're your partners, every step of the way!