City of Markham Driver Orientation Case Study

summary

An interactive online module designed to help employees master vehicle inspection procedures through a 3D simulation that delivers practical, just-in-time learning and strengthens safety and compliance.

Industry

Technology Industry

Audience

City employees

Modality

Interactive eLearning

Problem Statement

The City of Markham needed to transform its mandatory driver orientation program to address the logistical and educational limitations of its in-person format. The lengthy, facilitator-led sessions were resource-intensive and resulted in poor knowledge retention, as employees often completed training long before operating a vehicle. The challenge was to create a scalable digital solution that delivered effective, just-in-time learning and ensured consistent compliance with critical safety and inspection procedures.

Our Work

Artha developed a 30-minute eLearning module designed to address inefficiencies in the existing program. The module centered on an interactive 3D vehicle model that allowed employees to virtually simulate the critical hands-on inspection process and apply their findings directly to a digital report within the course.

Built to support “just-in-time” learning, the training was made available on demand, enabling employees to access it immediately before performing a vehicle inspection—significantly reducing knowledge decay. This practical, scenario-based approach enhanced understanding and retention of key safety and compliance procedures, delivering an engaging and effective training experience.

Interested in more details?
Download the full case study.